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Returning an Item (The RMA Process)

– Four Easy Steps

  1. Create an RMA for your item
    • Your product needs to be returned with an RMA (Return Merchandise Authorization) number so we can identify it. You can create an RMA online, or request one from Customer Service.
  2. Send the product to Enna
    • Once your RMA is issued, you can ship the return to Enna.
    • Box up the item you’re returning and send it to:
      • Enna Returns
      • ATTN: [Your RMA Number]
      • 1602 Carolina St., Unit B3
      • Bellingham, WA 98229
      • USA
    • We recommend using a courier who provides package tracking and basic insurance coverage.
  3. Your RMA is Received and Approved
    • You’ll receive an email once your shipment is received at our RMA facility.
    • You’ll receive another email once your package has been opened and your RMA has been reviewed & approved. It usually takes 2-5 business days from the time we receive your shipment to review and approve your RMA.
  4. RMA Resolution
    • If you requested a Replacement, a new order will be generated once your RMA is approved. You’ll receive standard email updates for the replacement order, just as you would for a newly placed Enna order.
    • If you requested a Refund, a credit memo will be generated once your RMA is approved. You can expect the refund amount to be credited to your original payment method approximately 3-5 business days of approval. The turnaround time for Refunds often depends on your bank’s policies for making the funds available to you.
    • The overall turnaround time for a return is about 5-8 business days from the time we receive the shipment; (that is, 2-5 business days for RMA processing and 2-3 business days to expedite your refund or replacement).

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