Value Stream Map (VSM)

A high-level, visual representation of all of the process steps (both Value-Added and Non Value-Added) that are required to transform a customer request into delivered products or services. VSM's show the connection between information and product flow, as well as any major barriers to flow. By using VSMs to document current and future state conditions, the identification and removal of Non Value-Adding Activities can take place.

See also Future State Map